ITIL® (Information Technology Infrastructure Library) describes how IT resources should be organised to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). This globally recognised Framework is used by various organisations to assist with the management of the company’s IT needs.
ELMI College is a registered affiliate of Fox IT Service Management South Africa, an APMG accredited training organisation. This partnership guarantees that our courseware, trainers and delivery is of a world class standard.
What is ITIL® Foundation
ITIL® Foundation will assist managers, business staff and end users with the required knowledge to build relationships with their IT service providers. Through a combination of presentations, exercises and discussions, this two-and-a-half-day classroom based, instructor led training will cover key principals and concepts of ITIL®, preparing you for the examination on the final day.
Once you have mastered ITIL® Foundation, focusing on the ‘what’ and ‘why’, ITIL® Practitioner will give you the ‘how to’ and fully prepare you for the ITIL® Practitioner Exam
This two-and-a-half-day classroom based, instructor led training will provide you with practical guidance on how to adopt and adapt the ITIL® framework within your organisation. You will receive interactive assignments, tools, techniques and guidance to implement the framework effectively. This course will provide you with a toolkit to ensure continuous learning, giving you ongoing support throughout your improvement journey.