ITIL® (Information Technology Infrastructure Library) is a set of detailed practices for IT Service Management (ITSM) that focuses on aligning IT services with the needs of business. This globally recognised Framework is used by various organisations to assist with the management of the company’s IT needs.
Is this for me?
IT Service Management is integral to every business and ITIL® will assist managers, business staff and end users with the required knowledge to build relationships with their IT service providers. Through a combination of presentations, exercises and discussions, this two-and-a-half-day classroom based, instructor led training will cover key principals and concepts of ITIL®, preparing you for the examination on the final day.
1 hour exam 40 multiple choice questions Closed book Pass mark of 65%
Service Management as a Practice The Service Lifecycle Service Strategy Service Design Service Transition Service Operation Continual Service Improvement Technology and Architecture
Is this for me?
Project Management has become a recognised strategic organisational competence which is needed in virtually every aspect of business today. Project Management has become a career path in its own right and is now a sought-after skill with specialised training programmes dedicated to the discipline.
ADMISSIONS & ASSESSMENTS
What do I need to get in?
Grade 11 (Std. 9) or an equivalent qualification
How will I be assessed?
You will be assessed continuously throughout your studies and will be required to put together a Portfolio or Evidence (PoE) that will be moderated and verified by Services SETA.
Project Management Fundamentals
Starting a New Project
Project Management & Evaluation
WHERE & HOW WILL CLASSES BE HELD?
The course will be run at our East London Campus at 231 Upper Oxford Street, Southernwood.
WHAT IS INCLUDED IN MY COURSE FEE?
Classroom lectures and personal mentorship Tuition material and textbooks Sample examination paper ELMI Registration fee ELMI Kit Bag Refreshments provided during training